Plans
Pay monthly, cancel anytime. Every plan begins with an audit.
Three tiers
Baseline
We watch it.
- Monthly
- $1,900
- Capacity
- 16 hours/mo
- Response
- 2 business days
- Active workstreams
- None
Includes:
- Monitoring and alerting
- Uptime and SLA monitoring
- Configuration management
- Monthly written report
Platform
We watch it and we fix it.
- Monthly
- $5,800
- Capacity
- 56 hours/mo
- Response
- Next business day
- Active workstreams
- 1
Everything in Baseline, plus:
- Incident diagnosis and resolution
- Patching, drift correction, CVE triage
- Small changes
- Dashboards, SLOs and runbooks
- Monthly roadmap call
Embedded
We're part of your team.
- Monthly
- $11,500
- Capacity
- 120 hours/mo
- Response
- 4 hrs, in your hours
- Active workstreams
- 2
Everything in Platform, plus:
- Named engineers in your Slack
- Standup attendance
- Quarterly architecture review
| BaselineWe watch it. | PlatformWe watch it and we fix it. | EmbeddedWe're part of your team. | |
|---|---|---|---|
| Monthly | $1,900 | $5,800 | $11,500 |
| Capacity | 16 hours/mo | 56 hours/mo | 120 hours/mo |
| Response | 2 business days | Next business day | 4 hrs, in your hours |
| Active workstreams | None | 1 | 2 |
| We watch it | |||
| Monitoring and alerting | |||
| Uptime and SLA monitoring | |||
| Configuration management | |||
| Monthly written report | |||
| We fix it | |||
| Incident diagnosis and resolution | |||
| Patching, drift correction, CVE triage | |||
| Small changes | |||
| Dashboards, SLOs and runbooks | |||
| Monthly roadmap call | |||
| We join your team | |||
| Named engineers in your Slack | |||
| Standup attendance | |||
| Quarterly architecture review | |||
HITRUST, HIPAA and GDPR-scoped plans add 20%.
We work CET and PT business hours, and any other timezone you need. No overlap window, no surcharge. Response times count against your hours, not ours.
Each engineer takes at most one Embedded client at a time, so the 4-hour response holds.
Terms
- 30 days notice to cancel or change tier. No minimum term.
- Unused hours roll over one month, capped at half the tier.
- Overage at $95 an hour, or switch tier.
- Leaving includes a handover week at no charge. The repos, runbooks and dashboards are yours.
- Rates fixed for 12 months from start.
Large work, like a migration or a pipeline rebuild, runs as a workstream inside a plan. We don't quote projects.
Start with an audit
Every plan starts with one. Both are credited in full.
Cloud Health Check
$2,400 · 4 days
A cost, security and pipeline scan, a findings summary and a one-hour walkthrough.
Credited against a Foundation Audit.
Foundation Audit
$6,500 · 8–10 working days
Cloud estate, infrastructure code, pipelines, security posture and cost, with an optional HITRUST or HIPAA gap check. You get written findings and a prioritized backlog with effort estimates.
Credited against the first two months of a plan started within 60 days.
Hourly
- $115 an hour, standard.
- $140 an hour for compliance, security and AI work.
- 1.5× for incident response. That's for urgency, not the clock: no out-of-hours or weekend rate.
- $95 an hour for plan clients going over their hours.
- Minimum 2-hour blocks.
Hourly work costs more per hour and gets slower response than a plan.
Invoicing and payment
- We invoice directly. Plans monthly in advance, audits half to start and half on delivery, hourly work monthly in arrears.
- Prices are in USD. Invoices in USD or EUR, your choice, with EUR at the ECB reference rate on the invoice date.
- Payment by bank transfer (SWIFT). Bank details are on the invoice. Sending and intermediary bank fees are yours.
- Net 14 days for plans, net 21 for audits and hourly work.
Questions
What do I get each month?
Your tier's hours, response time and scope, and a written report on the state of your platform. Platform and Embedded add an agreed workstream and a roadmap call.
What's the difference between Baseline and Platform?
Baseline watches: monitoring, alerting, uptime and configuration. Platform also fixes: troubleshooting and maintaining. A fix on Baseline is billed at the overage rate, or you move to Platform.
Can you just do one migration?
Yes, as a workstream inside a plan. A migration usually runs on Platform for a few months. When it lands, you can drop a tier with 30 days notice.
Do you certify us for HITRUST?
No. We do readiness, remediation and evidence work, and support you through the process alongside your external assessor. We are not an assessor and do not certify.
What if you're busy?
We cap the number of plan clients so every response time holds, and each engineer takes at most one Embedded client at a time.
What if I need to leave?
Give 30 days notice. You get a handover week at no charge, and everything we built is yours.
Can I change tiers?
Yes, up or down, with 30 days notice.
Why an audit first?
We don't price work we haven't seen. The audit gives you findings and a backlog you keep either way, and its fee is credited if you start a plan.
Azure or AWS, really both?
Yes. Hovhannes leads on Azure and Avetik on AWS, with about ten years each. Edgar leads on Kubernetes across both. Same standard, same price.
Do you sign a BAA and a DPA?
Yes. A DPA with every client, and a BAA for HIPAA-scoped work.
What hours do you work?
Yours. We mainly work CET and PT business hours, and we work to any other timezone you need, with no overlap window and no surcharge.
Talk it through
Not sure which tier fits? Book a call and we'll tell you.